FAQ Page
Shop Policies + FAQ
Welcome! We want your shopping experience to be smooth, safe, and enjoyable. Please review our policies and FAQs before placing your order.
Refund & Return Policies
Fine Art Prints
- Returns or refunds are accepted only for damaged or defective prints.
- Contact us within 7 days of delivery with a photo of the issue.
- We will work with you to replace or refund the item as appropriate.
Original Artwork
- All original artwork is final sale. We do not accept returns or exchanges.
- Exceptions are made only if the piece arrives damaged, which must be reported within 7 days of delivery.
Shipping Policy
Processing & Preparation
- All orders take 1–2 weeks to prepare before shipping to ensure each piece is carefully packaged.
Flat-Rate Shipping Costs
| Shipping Method | Order Amount | Cost | Notes |
|---|---|---|---|
| Express Mail | Any | $27.00 | Fastest delivery option |
| Priority Mail | Any | $9.00 | Reliable standard shipping |
| First Class Mail | $0.00–$74.99 | $5.00 | Lightweight prints only |
| Free Shipping | $75.00+ | Free | Applied automatically at checkout |
Packaging & Care
- Prints are carefully rolled or packaged with protective materials.
- Original artwork is padded and secured to ensure safe delivery.
Tracking & Notifications
- You will receive a tracking number via email once your order ships.
- Allow 1–2 business days for tracking updates to appear in the carrier’s system.
Domestic Shipping Only
- We currently ship only within the United States.
Damaged or Lost Packages
- Contact us within 7 days of delivery if your order arrives damaged.
- We will work with you and the carrier to replace or refund damaged items.
- Lost packages are handled in coordination with the carrier to ensure protection.
Frequently Asked Questions (FAQs)
Ordering & Payment
Q: What payment methods do you accept?
A: We accept major credit/debit cards (Visa, MasterCard, American Express), PayPal, and other payment options available at checkout.
Shipping & Delivery
Q: How long does it take for my order to ship?
A: Orders take 1–2 weeks to prepare. Delivery times vary by shipping method:
- First Class Mail: 3–7 business days
- Priority Mail: 2–5 business days
- Express Mail: 1–3 business days
Q: Do you ship internationally?
A: Not at this time. We only ship within the United States.
Q: Will I get a tracking number?
A: Yes! You’ll receive a tracking number via email once your order ships.
Returns & Refunds
Q: What if my order arrives damaged?
A: Contact us within 7 days with a photo of the damage. We’ll work with you and the carrier to replace or refund the item.
Q: Can I return a fine art print?
A: Only if it is damaged or defective.
Q: Can I return original artwork?
A: Original artwork is final sale, except if damaged upon arrival.
Artwork & Materials
Q: What materials do you use for prints?
A: All prints are made on high-quality gloss paper with vibrant, long-lasting inks.
Q: How are original artworks packaged?
A: Originals are packaged with padding and support to prevent damage during shipping.
Color Disclaimer
Q: Will the colors in the artwork look exactly like my screen?
A: Due to variations in monitor settings and devices, the colors of prints and originals may appear slightly different in person. We strive for accurate representation, but some variation is natural.
General Questions
Q: Can I gift your artwork?
A: Absolutely! Provide the recipient’s shipping address at checkout. We can include a personalized note—email us to request this.
Q: Do you offer framing?
A: No, we do not offer framing. All items are sold unframed.
Q: Can I request a custom piece?
A: No, we do not offer custom or personalized artwork.
Q: How can I contact you?
A: Email us at info@markofthemonark.com. We respond within 1–2 business days.